Bot Galaxy BOCC License and Billing Terms

1. Contracting entity

• US and other non-EU clients: Turnbull Services, LLC, a Virginia limited liability company, 1616-B Hawthorne Park, Columbus, OH 43203, USA.
• Romanian and EU clients: TURNBULL SERVICES S.R.L., as named in Privacy Notice v1.1.

2. What you own

Your assistants are built in your own Grok Bot account during Build and Launch, paid for by the setup fee. They are yours to keep, whether or not you keep a monthly plan.

3. What we license

Your BOCC (your login-protected dashboard, including its Actions) and Bot Galaxy updates belong to us. We license them to you for as long as your Bot Galaxy Plan is active and paid. The license is for your own business use, cannot be transferred, and ends when your plan ends.

4. Monthly fee and assistant count

Your monthly fee is based on the number of live assistants in your account. We take that number from the daily status report your assistants send to your BOCC. Each invoice will show the assistant count it is based on. If you think the count is wrong, tell us before the due date and we will check it with you.

Each plan covers up to 3 assistants (Essential), 8 (Plus), or 12 (Pro). We never bill for an assistant beyond your plan limit until you have approved our written quote for it.

5. Additional assistants

You can add more assistants at any time in one of two ways. You can move up to a higher plan. Or you can keep your plan and add assistants for a monthly fee: $15 a month for 1 added assistant, or $39 a month for a pack of 3. Romanian clients pay 50 RON a month for 1 or 130 RON a month for a pack of 3; other EU clients pay €9 a month for 1 or €24 a month for a pack of 3. These are our standard options: you can add at most one pack of 3 in this way, and beyond that you can move up to a higher plan. On Pro, the standard options allow up to 15 assistants. If you need more assistants than the standard options allow, on any plan, we will agree on a custom quote with you in writing. We will always quote the cost to you in writing before you are charged. Nothing is added or billed until you approve the quote. Added assistants renew and cancel with your plan. You may remove an added assistant at your next renewal, and its fee stops from then. If you are on a prepaid year, added assistants are billed monthly unless we agree otherwise in the quote. Billing is monthly from your setup date. US clients pay in USD; Romanian clients pay in RON. Other EU clients pay in EUR. Tiers (Essential, Plus, Pro): $99, $199, and $299 a month. Other EU clients: €69, €139, and €209 a month. Annual option: pay for 11 months, get 12. One-time setup fee: $499 for US clients, 1,650 RON for Romanian clients, and €310 for other EU clients. The setup fee is waived when a Plus or Pro client prepays a year; Essential clients pay it even on the annual option. Romania: 349, 699, and 1,049 RON a month. Optional add-on, US clients only: SAM.gov opportunity finder, $149 setup plus $39 a month, using the client's own SAM.gov API key. Not affiliated with or endorsed by GSA or SAM.gov.

6. Good to know

• Upgrade credit: if an Essential client moves to an annual Plus or Pro plan within 30 days, the setup fee they paid ($499, 1,650 RON, or €310) is credited.
• Estimated time saved report in the first 30 days. It is an estimate, not a guarantee.
• Renewal reminder 30 days before an annual plan renews (month 10).
• Full refund of plan payments within 30 days of your first payment. The setup fee is non-refundable once setup work has started. If you cancel a prepaid year early, we refund the unused months, minus the waived setup fee.
• Each invoice is due within 7 days of the invoice date.

7. Missed payment

1. If a payment is missed, we send you written notice by email.
2. You then have 15 days from the notice to pay. Your BOCC and updates keep working during this time.
3. On day 10, we send a final notice with the single switch-off date.
4. If payment is still not made, we switch off your BOCC and updates.
5. Switching off removes nothing from your accounts. Your assistants keep working in your own account. They stop receiving updates, and your BOCC login is refused.

8. Reactivation

Pay the amount due and tell us you want to restart. We issue a new key and switch your BOCC back on. Data kept under our retention periods will reappear; data already deleted will not. Reactivation is free within 30 days of switch-off. After that, a new setup fee applies.

9. Your data after switch-off

We delete your status data and BOCC login emails 30 days after switch-off. Until our automatic cleanup is in place, we do this deletion by hand when you ask. We keep our audit trail for 12 months. You can ask for a copy at any time. See the Privacy Notice.

10. Leaving by choice

You may cancel at any time with no notice period. Your service ends at the end of the month you have already paid for. If you ever want to stop, we can remove your assistants for you as a quoted service.

11. Limitation of liability

Our total liability to you under these terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. This limit does not apply where the law does not allow liability to be limited.

12. Third-party services

Bot Galaxy runs on third-party AI and software services that Turnbull does not control. Turnbull is not responsible for their outages, changes, or price increases. If a provider raises its price in a way that affects your plan, we will tell you at least 30 days before your next renewal, and you may cancel before the new price applies.

13. Governing law

US and other non-EU clients contracting with Turnbull Services, LLC: Virginia law. Romanian and EU clients contracting with TURNBULL SERVICES S.R.L.: Romanian law.

14. Fixes and fair use

• A fix means restoring something in your BOCC or assistants that worked before and has broken.
• New features, new routines, or changes to how something works are change requests. They are not fixes, and they are quoted separately.
• Bot Galaxy updates included in your plan are never counted as fixes.
• Each month includes 2 fixes on Essential, 4 on Plus, and 6 on Pro.
• Further fixes in that month are billed at $30 an hour for US clients, billed in 15-minute blocks; for Romanian clients, 100 RON an hour, billed in 15-minute blocks of 25 RON; for other EU clients, €20 an hour, billed in 15-minute blocks of €5. We bill these only after we tell you and before we start.
• If the same break happens again because of something you or your staff did, the second and any later repeat is billable, even if you still have included fixes left that month.
• Unused fixes do not carry over.

15. Your OK comes first

Update items we send to your assistants (including FIX, CHECK, NOTICE, UPGRADE, and USAGE) never cause your assistant to send a message or email, post, buy anything, book anything, delete anything, share a file, or change a login, key, or connected account without your OK in your own chat.